FAQ

What is the difference between Same Day Printing and Same Day Service?

Same Day Printing is the name of our company.  We named it that because that is providing same day turn-around for customers with urgent printing needs.  But, don’t forget, we also offer a wide variety of print products and services.  Your order does not have to be urgent for us to do it.  Same Day Service refers to the specific service we offer to help you meet those urgent deadlines.  It means that, if your project is print-ready and we have received and accepted it before 10.00 am, your completed order will be dispatched by 4.00 pm.

Is someone available to talk with me about my project specifications and expectations?

Yes.  Please call us at 03 1300 663 242.  Our friendly, Same Day Printing team is available to take your calls Monday – Friday between the hours of 7:30 am and 5:00 pm.  Each member is here to help you.  We are happy to discuss your order to ensure that we understand your specifications and that we exceed your expectations.  In the event that you have called us outside of our normal business hours or that we were helping other customers when you called, please leave a message.  During business hours you should expect to hear from us within 30 minutes or less.  Calls left outside business hours will be returned with a call or an email by 8.30 am the next business day, unless you specify a particular time during the day that is more convenient for you.

My project is press-ready.  What is the best way to send it to you?

If the size of your file is over 5mb, the best way to deliver press-ready work to us is by uploading to our website.  Go the the “Resources” tab on our main menu at the top of the page.  When the pull-down menu appears below “Resources”, click on the “File Upload” option.  You will find complete instructions for uploading your files.

If your file size is 5mb or less, the best method would be to send it by email.  Our email address is helpme@samedayprinting.com.au.