Terms & Conditions
All terms and conditions within apply to all services performed and products provided by Get Printed! Pty Ltd and or Same Day Printing Pty Ltd and all other subsidiaries of Get Printed! Pty Ltd and/or Same Day Printing Pty Ltd, including, but not limited to, it’s agents and employees.
Any reference to the ‘client’ will be taken to refer to the client, it’s agents, and or it’s employees, or any user of our website. Any reference to 'Get Printed!', ‘Same Day Printing’, 'we', 'our', 'the Company', or 'us' will be taken to refer to Get Printed! Pty Ltd and/or Same Day Printing Pty Ltd.
Whilst every attempt has been made to ensure that prices are correct at the time of writing and/or publication, we reserve the right to adjust the prices, in any publication or online, in accordance with our current pricing structures at any time and without notice.
Design, delivery charges, file downloading, and other related fees may incur additional charges unless otherwise stated or agreed to in writing.
Job Acceptance and Turnaround
All orders are processed on a first in first out basis, based on quoted turnaround. While we would love to be able to fulfill even the most extreme requests (and often do), production limitations do occasionally occur. We really don't like to say no. If we can make it happen, or have an alternative solution, we will certainly let you know. If we genuinely cannot meet your deadline, our team will contact you asap, at the very latest by 930am or within 4 business hours if your order comes in later in the day. ...If you only require part of your order asap for a specific deadline, let us know in your order notes so we can try and make this happen for you.
Upon order confirmation, for non account customers a 50% deposit is required for all print items, and full payment is required for artwork or creative fees. Final payment is required prior to dispatch.
Credit to approved clients only. In some circumstances, advance payment in full may be requested for specific jobs and/or work. Should the client's account exceed our trading terms, we reserve the right to apply a penalty fee of 15% of the outstanding value plus any other charges that may be incurred by Same Day Printing as a result of late payment. In the circumstance the client's account is forwarded to an agency and/or solicitor for further action(s), all collection costs, including commissions, fees, and any out of pocket expenses shall be borne by the client.
Goods remain the property of Same Day Printing until balance of account is settled.
Please note that printing orders with client-supplied art require the submission of complete, "Press Ready" electronic artwork, set up in accordance with the specifications as detailed on our Artwork Preparation page.
Any artwork submitted in an incomplete state will require a re-quotation with the result that the print prices and delivery time frames originally indicated for the product will no longer apply. If file correction and or conversion is required for any material forwarded by the client, a fee of $120 per hour will be applied in 15 minute increments.
We require an electronic proof to be approved by the client for all artwork prior to commencing any work.
Whilst all care will be taken in checking the client's files for errors that may reduce the quality of the client's job, the Company accepts no responsibility for files that are not print ready.
Unless otherwise specified by Same Day Printing, all products are printed with a full colour CMYK process and, as with any full colour work, colour matching is not guaranteed.
Please note that, through the full colour print process, print colour may vary from print to print, stock to stock, front to back, and first product of the run to the last product of the run. There are additional costs if exact colour matching is required. Exact, full colour matching may not be attainable on some product lines.
Use of client-supplied content and logos
The client warrants and indemnifies the Company that it has copyright to, or a license to, authorise the reproduction and/or publication of all ‘Works’ including literary, dramatic, musical, or other creative work supplied to us for the purposes of supplying the services and/or products required by the client.
The client additionally licenses the Company to use the works in its own promotional materials to depict the quality and range of its services and products, and to include the client's own logo in our marketing materials to show the breadth of the client base with whom The Company works, unless otherwise agreed to in writing.
The client indemnifies and will keep the Company indemnified against any liability, loss, or expense suffered by the Company directly or indirectly as a result of any use of the works provided to us and used by us for the purposes outlined above.
Use of client-supplied fonts
Where fonts are supplied by the client for creating or modifying artwork, or for setting up web-to-print services for the client to modify their own templates online, the client indemnifies and saves harmless Same Day Printing Pty Ltd (and its associated companies) from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages, and liabilities whatsoever which Same Day Printing Pty Ltd (and its associated companies) may pay, sustain, suffer, or incur by reason of, or in connection with, all fonts supplied by the client for use with the client's artwork, including, without limiting the generality of the foregoing, all costs and expenses (including legal expenses) incurred in connection with any such loss or damage.
Use of client-supplied garments
All client supplied garments are subject to approval by Same Day Printing's production team before being deemed suitable for printing. Same day printing cannot guarantee that prints will adhere to supplied garments, or the longevity of prints on supplied garments. For best results we suggest pre-washing & ironing your garments before they are pressed.
Should an item be printed incorrectly, Same Day Printing will reprint and apply to another client supplied garment at no cost. Same Day Printing will not be liable for garment replacement costs of any item it has not initially supplied. Client supplied garments are supplied at the clients own risk.
If an item has been delivered, Same Day Printing will cover pickup and re-delivery costs of up to a maximum $25 each way. Should the client wish to have the items replaced sooner they may elect to pay any additional component to get the delivery there sooner.
Pickup, or Local and national delivery options are available.
A valid phone number, email, and street address is mandatory at the point of purchase for any dispatch deadlines to be ensured.
Same day delivery services are available for street addresses in Melbourne Metro areas. For locations outside Melbourne Metro, next business day parcel delivery can be arranged to most locations, a tracking number is available on request.
Same Day Printing's turnaround guarantee refers to an agreed dispatch time and/or date, that orders will be available for pick-up or dispatch. Notwithstanding Same Day Printing will not be held responsible for any print jobs, products, services and/or works that are delayed due to situations that are beyond its reasonable control and/or have been delayed by the actions of the client. This includes acts of God, strike, war, but not exclusive of other events. Same Day Printing working days are Monday to Friday, excluding Victorian and national public holidays and other occasions clearly specified on this website or in our email footers. Public holidays local to the client may also affect delivery times.
Same Day Printing guarantees to have your order in the possession of the relevant 3rd Party Delivery Service by their cut off time for delivery by the agreed date, so long as all other criteria in these terms and conditions are met. We will not be liable for failures in the delivery service.
Goods will be dispatched once complete, which may be in advance of our estimated time-frame. Unless you request otherwise in writing, all goods are marked with your Authority to Leave at your nominated address if there is no-one to accept the parcel during standard delivery hours (9am-5pm Monday-Friday), unless the courier believes there is no-where safe to leave the parcel/s. Once delivered responsibility for the goods is that of the client's. Same Day Printing will not be held responsible if that delivery goes missing and or is damaged in any way.
Important: If parcels can only be accepted during certain time-frames, or if you would like the courier company to hold your delivery if you are not present when delivered, please specify in your order notes. If the parcel/s cannot be accepted or left safe, upon arrival of the courier, waiting or re-delivery fees will be will be applicable, and charged to you at cost.
Failure to have your printing in possession of the delivery service by the relevant cut-off for delivery by the expected delivery date will be compensated with credit towards future purchases. Credit amount will be up to 100% of the value of the items not dispatched on time, to a maximum value of $250, unless otherwise agreed in writing with us.
If there are any delays in achieving the dispatch date caused by events beyond our control, we will contact you immediately to arrange an alternative delivery date or refund.
Under no circumstances will we be held liable for any amount greater than the total cost of the job.
Returns & Refunds
The client agrees to mark on the delivery docket and notify Same Day Printing of any deficiency in quantity of product delivered or transportation damage or errors as at the time of delivery, immediately upon receipt. Acknowledgement of the delivery shall be deemed to be acceptance of the quantities as set out by the invoice and that the product has not suffered from transportation damage.
Same Day Printing will make good, at its option, by repair or replacement, any articles sold by it which, within 7 days after delivery, are shown to the Company's satisfaction to have been defective at the time of delivery, where such defect is solely attributable to workmanship, materials, or manufacture provided that:
- Damage is noted on the delivery docket, and the Company is immediately notified of damage or defects upon detection; and
- No defect is caused by wilful damage, negligence, incorrect storage or application, incorrect use, movement, installation or assembly, after delivery, or defects caused by fair wear and tear; and
- Items have not been used; and
- If requested, the goods are returned to the Company within 7 days of the discovery of the defect.
- All terms and conditions are subject to change without notice.