Order Process

Proposal / Quotes

Start by requesting a quote from any of our product pages or via email. We'll send a detailed quote, and our team is available to answer questions Monday-Friday from 7:30 AM to 4:00 PM via online chat, email, and phone.

Place your order

To place your order, simply reply to your email quote, specifying the quantity and options you require. If you haven't yet supplied your artwork and it's smaller than 20 MB, attach it to your order email. Otherwise, upload it to our website or send it via WeTransfer. We'll confirm receipt of your order and send an invoice. Please double-check the invoice for accuracy in job specifications and delivery details.

Payment

Payment can be made online or over the phone. Please note that production cannot start until payment is received or a payment receipt is confirmed for EFT/bank transfers. For urgent jobs, credit card payment (AMEX, Visa, Mastercard, JCB) is recommended.

Artwork

Important: Check your email to confirm if your file has been sent to production or if further action is required.

Supplying Print-Ready Artwork:
If you've supplied your own artwork, we'll run a free pre-press file check. If your file is press-ready, you'll be notified it's in production. If changes are needed for press readiness or if design elements don't meet our recommendations, we'll let you know. Up to two pre-press file checks are included per order.

If your artwork isn't correct on the second check, a $33 file check fee applies for any further checks. If needed, our design team can assist with making your files print-ready (starting from $45). Please ask for a quote if needed.

Artwork Creation or Update by Us:

If we're assisting with your artwork, the design team will receive any files you've supplied along with any instructions from your quote form or emails. If we have all the details, we'll complete the design/update as per your instructions and email you a proof for approval/feedback. The number of free revisions included will be noted in your quote.

If we've missed something you specifically requested, let us know (it won't count as a revision unless we're making additional updates you request at the same time). Once you approve the artwork proof, you'll be notified that your file(s) are in production.

Production

Your job is now in production and will be completed within the quoted turnaround time (which depends on your items and the turnaround time requested).

If it's taken longer than expected to organise payment and print-ready artwork and you need your items faster, please contact us to discuss potential adjustments to deadlines and pricing.

Dispatch

You'll receive an email notification when your job is ready for pickup or booked with a courier. If your items are delivered, the notification will include the delivery address and tracking number. Please take a moment to ensure the address is correct.

If it's not, let us know immediately so we can update it for you. Notify us immediately of any address errors, as changes may be difficult after the parcel leaves our facility.

From quote to delivery, our team at Same Day Printing is dedicated to providing a seamless and efficient printing experience.