Your Order Process
1. Request a quote
You can request a quote from any of our product pages – or if you prefer, simply email us. Your quote will be emailed to you so you have all the details for easy reference. Remember, if you have any questions, were available 7.30am-5pm via online chat, email & phone.
2. Place your order
Place your order by replying to your email quote with the volume and options you require. If you have not yet supplied your artwork and it is smaller than 20mb, attach it to your order email, otherwise you can upload to our site or send via wetransfer.com. Our team will email a confirmation that we have received your order, followed by an invoice. Please check all details on your invoice to ensure all job specifications and delivery details are correct as this is what our team will follow.
Pay your invoice online or over the phone. Keep in mind your job cannot progress until payment is received, or if paying via eft/ bank transfer a payment receipt is received. If your job is urgent we suggest paying via credit card as we cannot dispatch until full payment is received, and bank transfers can sometimes take longer than expected. We accept AMEX, Visa, Mastercard, JCB
Important: Check your email to confirm if your file has been put to production or if further action is required.
If you are supplying print ready art
If you have supplied your own artwork a free pre-press file check will be run on your file. If your file is press-ready you will be notified it has been put to production. If changes are needed to make it press ready, or if elements of your design are not in-line with our recommendations we will let you know. If/when you supply a new file an additional pre-press file check will be run. Note that up to 2 pre-press file checks are included with each order. If your artwork is not correct on the 2nd check a $33 file check fee will be applicable for any further file checks. If needed our design team can assist with making your files print ready, pricing starts from $45 so ask for a quote if needed.
If we are creating/ updating your artwork
If we are assisting with your artwork, the design team will receive any files you have supplied together with any instructions we have noted from your quote form or emails. If we have all the details we need we will complete the design/update as per your instructions and email a proof for approval / feedback. We have various design options, so the number of available free revisions included will be noted in your quote. If we have missed something you have specifically asked for, let us know and we will have that updated – this will not count towards revisions unless we are making additional updates you request at the same time.
Once you approve your artwork proof, you will be notified that your file/s have been put to production.
Your job is now in production and will be completed within the quoted turnaround time. Production time for your print items is dependant on your items and turnaround time requested. If it has taken longer than you expected to organise payment and print ready art, and you need your items faster than the turnaround time requested, please call and discuss. We will confirm if your deadline can still be met in full (or possibly in part for large orders) and any price difference for the faster production turnaround.
When your job is ready for pick up or booked with a courier you will receive an email notification letting you know. If your items are being delivered, the dispatch notice will have the delivery address and tracking number – take a moment to ensure the address is correct. If it is not let us know immediately so we can update it for you. Once the parcel has left our premises this is more difficult to change.